Privacy Policy

1. Introduction

Mike Edge Coaching ("we," "our," or "us") is committed to respecting and protecting your personal data. This Privacy Policy outlines how we collect, use, store, share, and safeguard your personal information when you engage with our services or visit www.mikeedgecoaching.com.

This Policy is issued in accordance with the General Data Protection Regulation (GDPR) and Data Protection Act 2018.

2. Data Controller & Data Protection Officer

Data Controller:
Mike Edge Coaching

Data Protection Officer:
Mike Edge

Email: mike@mikeedgecoaching.com

3. What Personal Data We Collect

We may collect and process the following types of data:

a) Information You Provide Directly

• Full name
• Email address
• Telephone number
• Playing position and experience level
• Development goals and personal preferences
• Content of any messages you send us
• Payment information (via secure third-party processors)

b) Automatically Collected Information

• IP address
• Browser type and version
• Device and operating system
• Pages visited and time spent
• Referral URL

4. Legal Basis for Processing

We only process your personal data when we have a lawful basis to do so. These include:

• Consent (e.g. email newsletter)
• Performance of a contract (e.g. delivering coaching services)
• Legal obligation (e.g. financial regulations, anti-fraud laws)
• Legitimate interests (e.g. analytics, internal business improvement, lead generation)

5. How We Use Your Personal Information

Your data may be used for:

• Responding to your enquiries
• Delivering coaching sessions or services
• Sending booking confirmations, updates, or service notices
• Providing newsletters and marketing (with your consent)
• Improving our website and services
• Internal records, accounting, and analytics
• Complying with legal and regulatory obligations

6. Data Sharing and Transfers

We may share your data with:

• Service providers (e.g. email platforms, CRM tools, payment processors)
• Professional advisers (e.g. legal, accounting, or tax consultants)
• Regulatory or law enforcement authorities, if required by law
• Business successors, if we restructure, sell, or transfer our operations

All third-party processors are under contract to ensure compliance with data protection laws.

International Data Transfers

If your data is transferred outside the UK or EEA, we ensure adequate protections are in place, including:

• European Commission-approved adequacy decisions
• Standard Contractual Clauses (SCCs)

7. Your Rights Under GDPR

You have the right to:

• Access – know what personal data we hold about you
• Rectify – request correction of inaccurate/incomplete data
• Erase – request deletion of your data when legally permitted
• Restrict processing – limit how we use your data
• Object – to processing based on our legitimate interests
• Data portability – obtain your data in a readable format
• Withdraw consent – where processing is based on consent

To exercise your rights, contact: mike@mikeedgecoaching.com

8. Subject Access Requests (SARs)

You can request a copy of the personal data we hold about you.

Please email the Data Protection Officer with:

• Full name and any former names
• Email address and telephone number
• A description of the information you're requesting

We will respond within one month.

9. Retention of Your Data

We retain personal data only as long as necessary:

Archived data is securely stored and permanently deleted when no longer needed.

10. Data Security

We employ industry-standard security practices to protect your data, including:

• HTTPS encryption (SSL)
• Firewall and anti-virus protection
• Access controls and secure data backups
• Data minimisation and pseudonymisation (where possible)

Access to data is limited to authorised personnel only.

11. Cookies and Tracking

Our website uses cookies to:

• Ensure proper functionality
• Analyse user behaviour and improve services
• Provide marketing and social media features

You can accept or reject cookies via our cookie banner and change preferences anytime.

For more, see our Cookie Policy.

12. Children's Privacy

Our services are not intended for individuals under the age of 16.

We do not knowingly collect data from minors. If you believe your child has submitted data to us, please contact us for prompt removal.

13. Social Media and Third-Party Links

Our Website includes links to third-party platforms (e.g. Facebook, Instagram). These platforms have separate privacy policies. We encourage you to read them before providing any personal data.

14. Marketing Communications

We may occasionally send marketing communications with your consent. You can opt out:

• By clicking "unsubscribe" in any email
• Or emailing mike@mikeedgecoaching.com

We never sell, lease, or share your data for third-party marketing.

15. Complaints

If you have concerns about how we process your personal data, please contact us directly first.

You also have the right to lodge a complaint with the UK's supervisory authority for data protection:

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 0303 123 1113
Email: casework@ico.org.uk
Website: www.ico.org.uk

16. Updates to This Policy

We may update this Privacy Policy to reflect legal, technical, or business changes.

Changes will be posted here with a new "Last Updated" date.

17. Contact

Mike Edge
Data Protection Officer
Email: mike@mikeedgecoaching.com
Phone: 07506 036 682
Website: https://www.mikeedgecoaching.com